As a Compliance Officer, you will play a key role in promoting a culture of integrity and ensuring effective internal controls within our fast-paced express delivery business. Your responsibilities will include:

1. Complaint Handling and Investigation

• Report Intake and Recording: Manage incoming reports, ensuring accuracy, completeness, and strict confidentiality.
• Data Monitoring and Analysis: Utilize data analysis tools (e.g., Excel) to identify trends, anomalies, or suspicious activities in reports and business data.
• Risk Point Investigation: Conduct regular investigations into potential internal risks, such as theft, and propose actionable improvements to mitigate issues.

2. Integrity Education and Training

• New Employee Onboarding: Develop and deliver tailored induction training for new hires, emphasizing the company's code of conduct, compliance risks, and reporting procedures.
• Regional Integrity Training: Organize region-specific training sessions, focusing on relevant case studies and operational compliance.
• Partner Training: Design and deliver ethical business training for franchise business partners, emphasizing the importance of integrity and adherence to company standards.

3. System Optimization and Execution

• Reporting Mechanism Improvement: Continuously enhance reporting channels to ensure accessibility, efficiency, and trust among employees and partners.
• Training Program Updates: Regularly refresh training materials with the latest cases and policies to ensure relevance. Utilize diverse formats (e.g., e-learning, workshops) to maximize engagement.

Qualifications:

• Degree in Logistics, Business Administration, or related fields.
• Proficiency in data analysis tools, particularly Excel.
• Familiarity with online training tools and content management systems.
• Strong understanding of complaint handling and reporting management processes.
• Possession of a valid driver’s license and willingness to travel as required for on-site investigations and training sessions.

Interested candidate please email your resume to career@jtexpress.my

We regret only shortlisted candidate will be notified.