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Do you have a question regarding tracking or delivery? Here you will find our answers to frequently asked questions
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What are benefits becoming a VIP member?
What is the volumetric charges of J&T Express?
What is J&T Express?
Does J&T Express deliver on weekends?
What is the pick-up process for J&T Express?
Can I order a pick-up service from J&T Express?
Does a pick-up service require additional fees?
Is there a minimum or maximum weight requirement for pick-up service?
Can I self-collect my parcel from J&T Express?
What is J&T Express’s delivery procedure?
What is J&T Express delivery time frame?
How long does J&T Express deliveries take?
How does J&T Express work?
How do I ship with J&T Express?
How can I check the shipping price rate?
How do I track my parcel from J&T Express?
Does J&T Express provide Cash on Delivery services (COD) services?
Does J&T Express provide Delivery Fee on Delivery (DFOD) services?
What is Smart Order?
How do I make an order?
How do I claim for lost & damage parcel under J&T Express?
Where can I find the latest updates of J&T Express?
How do I contact J&T Express?
Where can I provide feedbacks, suggestions or complaints?
What should I do if my order from Shopee is delayed?
What are the differences between Drop Point(DP), Courier Point(CP) and Premium Courier Point (PCP)?
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